Privacy Policy


Fletcher Jones Australia values its customers and respects your privacy. We collect information about you through our website and our store in an effort to improve your shopping experience and to communicate with you about our exciting products, services and promotions.

What information we collect

We may collect certain types of personal information such as name, address, telephones numbers, date of birth, occupation and email address.

How we use your personal information

We use your personal information to keep you up to date with changes to our website and new promotions and offers that may interest you. We also use your information to fulfill any online order you may place with us.

We do not sell or rent your personal information to third parties. We may however need to provide your personal information to third parties so that they may provide us certain services, for example mailing letters and brochures. In this case your information is always treated as confidential.

Website and credit card security

We take website and credit card security extremely seriously and will endeavour to provide a secure, safe platform from which to conduct online transactions. Fletcher Jones use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer. Ensure you log out when you have finished visiting Fletcher Jones Australia (

Linking to third party website

When you click on links and banners on our website that take you to third party websites, you will be subject to their privacy policies. While we support the protection of privacy on the internet, Fletcher Jones Australia cannot be held responsible for the actions of any third party websites.

Your rights

While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information. If you are not completely satisfied with anything set out in this privacy policy, you are entitled to either query this practice or lodge a complaint with our Privacy Officer or the Office of the Privacy Commissioner. All such enquiries or complaints will be handled with impartiality and discretion.

Changes to our Privacy policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our websites indicates your acceptance of those changes.

If you have and questions regarding our privacy policy or any other matter, please contact us at